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    FAQ

    Please send all questions to info@acleanlitspace.com

    *if regarding a purchase, please include your order number in subject line of email.

     

    Ordering with us.

    All items purchased through our web shop and accepted as orders, are usually packed and ready to go within 2 - 4 business days from receipt of order confirmation via email, unless otherwise indicated. Once you receive shipping confirmation email, it takes usually 2 - 4 business days for your shipment to arrive at your front door.

    All orders placed through the website are processed through our Shopify POS with an order confirmation sent to our customer’s email. All orders are subject to acceptance and availability. By placing an order, you agree that you are at least 18 years of age, that all the details you provide to A Clean Lit Space inc. are accurate, that you are authorized to use the debit or credit card charged to place your order and that there are sufficient funds to cover your total order cost when purchased. 

    The Order confirmation received by purchaser, via provided email, becomes an invoice including your order details, order number, and all relevant details pertaining to your purchase. Keep in mind that the order confirmation is not an acceptance of this order, but a confirmation of receipt by A Clean Lit Space inc.

    Once your order has been accepted and ready to ship, you will receive an email confirmation that we will be dispatching your order. This means that your order is now a legally binding sales contract between you and A Clean Lit Space Inc. subject to and in accordance with our Terms and Conditions. Until we are contacted for cancellation, your order will be valid, and only can be considered cancelled upon acceptance by A Clean Lit Space Inc. based on our provided rights of cancelation as stated in our Refund and Exchange Policy. If your order is cancelled for any reason, including if we are unable to accept your order, payments refunded and any sales contract between the purchaser and A Clean Lit Space Inc. are invalid.


    Shipping & Handling 

    We typically get products shipped to you in 1 - 2 weeks unless otherwise indicated.

    We are not currently offering global shipping outside of the United States for third party products.

    **We offer international shipping on our In-house and collaborative products only with shipping calculated at checkout. Cart will be rejected if includes third party products.

    All customs charges are included in the shipping price unless otherwise indicated.

    Our shipping rates are subject to change, you will be provided with total shipping costs when checking out your cart. We calculate our shipping costs based on product categories, item size and weight, current shipping rates by providers, location, and any shipping and packing costs.

    Some items are shipped separately from the same order, we will let you know if that is the case with additional tracking number with your shipping confirmation email.

    All items that are not shipped from manufacturer, are housed at our separate inventory storage location until ready for shipment to you. When packed, all items are handled with the utmost care and within guidelines to ensure safe transport and receipt.

    Most larger furniture items are front door delivery, please reach out to info@acleanlitspace.com with your name and order number if you have any delivery notes the shipper should be aware of, but is usually up to the manufacturer to decide.

    All damaged or missing items determined to be the fault of mail/shipping service provider, including the caused damage, failure to deliver or delay, theft in transit, act of god, from any web shop orders will not be subject to refund or a liability from A Clean Lit Space Inc. Please reach out toinfo@acleanlitspace.com with your name and order number, to alert us to any issues regarding the fulfillment of your order. Ultimately, this would be reported as a claim to the shipping provider. Again, please feel free to let us know about your experience with our shipping provider, with the understanding, that in this particular case, we cannot help directly with recovering the item due to any claims relating to the shipping provider of your order with us, but we will do our best to assist with the provider’s claim process.


    Payments


    Our web shop accepts Mastercard, Visa, and Paypal through our Shopify payment provider. Only one method of payment will be accepted per order transaction. All disputes through a third party are to be dealt directly with your relevant payment provider/processor. You authorize to charge all amounts for your accepted order, as confirmed and accepted, on the payment method/card details provided upon purchase. Any payment card or method provided, you are warranting that you are the authorized user to charge the provided card or payment method and/or that it belongs to you. 


    All personal information provided to place an order with A Clean Lit Space inc. is handled within our privacy policy guidelines.



    Product Information


    All product information listed on our web-store is directly from the manufacturer or brand and A Clean Lit Space inc. lists product information to the best of it’s knowledge, we pride ourselves on our passion about what we carry. Please feel free to to reach out toinfo@acleanlitspace.com with any questions regarding products that are carried in our web shop.


    Refund and Exchange Policy


    You must return within 15 days of receipt of the item to be eligible for a full refund or exchange for credit based on the retail price of approved merchandise. Items can only be accepted for refund if unused, in original packaging. Shipping costs are non-refundable, any exchanges would incur an additional shipping charge for sending out the new item. 


    To initiate a return please emailinfo@acleanlitspace.com and make sure to include your name, “return” typed out, and order number in the subject line to ensure prompt processing of your return request. 


    All Candles, Self Care, Skincare, Soap, Pens, Pencils, Stationary, Notebooks, and Electronics are final sale and are only eligible for return at the discretion of web shop management.


    All returns are subject to acceptance by web shop management in accordance with our policies.


    Pricing and Store Credit


    Our pricing is in accordance with our manufacturer and brand partners guidelines and all listed prices are subject to change. 


    Store credit may not be exchanged for cash or wire transfers and is only applicable to use in exchange for items available on our web shop at current retail value listed. 


    All promotional codes, sale items and campaigns are subject to terms and conditions provided at the time of receipt or publishing and as listed in our payment policies.


    Legal


    This website and all materials, text, code, content, software, graphics, photographs, illustrations, artwork, formats, files, devices are protected by copyright, trademarks and other rights of intellectual property owned by A Clean Lit Space Inc. or licensed to A Clean Lit Space Inc. The content of this website must not be used or reproduced without the written permission of A Clean Lit Space Inc. or any of the relevant partners or collaborators.


    Website Editor and Copy: Justin Ryan Kim / Andrew Ross / Lo Kim

    Website Development : A Clean Lit Space Inc.

    Branding : Eric Hu

    Website hosting provider: Shopify Inc.

    Updated December, 2020.